《丰田《持续改善》手册》(Kaizen Manual By Toyota)2002

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简介:


丰田公司的KAIZEN 持续改善 手册。
丰田有好的管理值得我们学习，但是不要步它“刹车门”的后尘。
另外多谢《POWER ENGLISH》的AJ Hoge，他是第一个介绍给我KAIZEN知识的好老师。
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TABLE OF CONTENTS
INTRODUCTION...................................................1
ACKNOWLEDGMENTS........................................2
PURPOSE.3
The Manual....................................................4
The Kaizen Activity Groups............................4
Benefits for Staff.............................................5
STRATEGY...........................................................6
The manual........................................................7
Adapting the culture.......................................7
Facilitating process improvement...................7
Harness internal synergies.............................8
Global approach.............................................8
Summary........................................................8
Kaizen....9
Dual focus....................................................10
ESTABLISHING GROUP GUIDELINES.............11
1.0 Preparing for Kaizen Activities...............12
2.0 Kaizen Activity Group Responsibilities...14
3.0 Other Reading and Related Information.16
KAIZEN REVIEW................................................17
1.0 – Plan.........................................................18
1.1 Plan What – Definition of Problem and Analysis of Problem...............18
1.2 Plan Why – Identification of Causes.......21
1.3 Plan How – Planning Countermeasures.22
2.0 Do – Implementation..................................24
3.0 Check – Confirmation of Results...............26
4.0 Action – Standardisation............................27
CONTINUOUS IMPROVEMENT.........................29
Continuously improving................................30
Future strategies and opportunities..............31
APPENDIX A.......................................................32
Analysis tools...................................................32
Cause and effect diagrams..........................35
Histograms...................................................37
Control Charts..............................................42
APPENDIX B.......................................................44
Contact List......................................................44
Toyota Customer Service Marketing............45
Best Practices Team USA............................45
Global Best Practice Group..........................46
Other References.........................................47
APPENDIX C.......................................................48
Definitions........................................................48
Common Language of Kaizen......................49
APPENDIX D.......................................................50
Process Mapping.............................................50
Mapping a Process......................................51
Main Elements of an Activity Decision Flow Diagram................52
Alternative Nature of a Process....................53
Hierarchical Composition of a Process........54